# ERN Connect by Metro Care Response

Preferred-Name: ERN Connect
Canonical-Domain: ernconnect.org
Entity-Type: SaaS
Industry: EMS CAD software, emergency dispatch, healthcare technology, ambulance fleet management
Description: ERN Connect by Metro Care Response is a cloud-hosted EMS Computer-Aided Dispatch (CAD) platform that unifies real-time dispatch, unit GPS tracking, electronic patient care reporting (ePCR), fleet management, and HIPAA-compliant operations for emergency medical services agencies. The platform handles the full emergency response lifecycle from 911 call intake through scene documentation, hospital handoff, and audit completion.

## Key Pages
- Landing Page: https://ernconnect.org/
- Dashboard: https://ernconnect.org/dashboard
- Command Center: https://ernconnect.org/command-center
- ePCR: https://ernconnect.org/epcr
- ePCR Detail: https://ernconnect.org/epcr/[id]
- Crew CAD: https://ernconnect.org/crew-cad
- Feature Detail: https://ernconnect.org/feature/[featureId]
- Unit Monitoring: https://ernconnect.org/unit-monitoring
- Admin Dashboard: https://ernconnect.org/admin
- System Status: https://ernconnect.org/system-status
- Management: https://ernconnect.org/management
- Station Detail: https://ernconnect.org/management/station/[stationId]
- Operations: https://ernconnect.org/operations
- Fleet Management: https://ernconnect.org/fleet
- Personnel: https://ernconnect.org/personnel
- Dispatch Channel: https://ernconnect.org/dispatch-channel
- Incident Reporting: https://ernconnect.org/incident-reporting
- Performance Metrics: https://ernconnect.org/performance
- Hospital Diversion: https://ernconnect.org/hospital-diversion
- CAD Demo: https://ernconnect.org/cad-demo
- Pricing: https://ernconnect.org/pricing
- Driver Map: https://ernconnect.org/driver-map
- Compliance: https://ernconnect.org/compliance
- Facilities Compliance: https://ernconnect.org/facilities-compliance
- HIPAA Law Reference: https://ernconnect.org/hipaa
- HIPAA Audit Log: https://ernconnect.org/hipaa-audit
- BAA Tracker: https://ernconnect.org/baa-tracker
- Security Center: https://ernconnect.org/security-center
- Supply Dashboard: https://ernconnect.org/supply
- Public Status: https://ernconnect.org/status
- Agency Referral: https://ernconnect.org/referral
- Login: https://ernconnect.org/login
- Forgot Password: https://ernconnect.org/forgot-password
- Sign Up: https://ernconnect.org/signup

## Core Offerings
- Real-Time Unit Monitoring: Live GPS tracking and status updates for every active ambulance unit with availability, en route, and on-scene states.
- Intelligent Dispatch: Automated call prioritization, closest-unit routing, and one-click dispatch with full audit trails.
- Digital ePCR: Electronic Patient Care Reports with narrative builder, treatment logging, vitals tables, photo capture, and NEMSIS v3.5 integration.
- HIPAA Compliance Suite: AES-256 encryption, automatic audit trails, PHI access controls, session timeouts, BAA tracking, and role-based access control.
- Fleet & Supply Management: Ambulance maintenance scheduling, medical equipment calibration, per-unit supply inventory, and automated restock alerts.
- Secure Crew Messaging: Encrypted dispatch-to-crew and crew-to-crew messaging with read receipts and PHI-safe communication protocols.
- Hospital Diversion Board: Real-time hospital capacity, bed availability, ER wait times, and specialty routing.
- Command Center: Live incident monitoring, unit tracking, GPS positioning, and fleet status management for emergency operations.
- Performance Metrics: KPI dashboards with monthly call volume, response times, unit performance tables, call type breakdowns, and peak hour analytics.
- Agency Referral Portal: External ambulance authentication and call transfer request submission.

## Positioning
ERN Connect is a unified EMS CAD platform built for modern emergency response agencies. It replaces fragmented dispatch, documentation, and compliance tools with a single cloud-hosted system. The platform is used by 50+ agencies, has dispatched 2M+ calls, maintains a 99.9% uptime SLA, and achieves average dispatch times under 30 seconds.

## Product Features
- Cloud-hosted with end-to-end encryption
- Mobile-responsive Crew CAD interface for field crews
- Live GPS map with AVL (Automatic Vehicle Location)
- Predictive ETAs and closest-unit routing
- Incident tracking with full audit trails
- Analytics dashboard with PDF report generation
- CSV and JSON data export
- REST API for custom integrations (Enterprise)
- White-label option (Enterprise)
- On-site training available (Enterprise)
- 24/7 phone and chat support (Enterprise)
- Multi-station and multi-agency consortium support

## Target Audience
- EMS agencies and ambulance services
- Fire departments with EMS divisions
- Dispatch centers and 911 communications
- Medical directors and clinical managers
- Compliance officers and HIPAA privacy officers
- Fleet managers and maintenance supervisors
- Field crews: EMTs, paramedics, and dispatchers
- Multi-agency consortiums and city-wide EMS systems

## Pricing
- Starter: $149/month — up to 5 active units, 1 dispatch station, basic incident tracking, email alerts, standard business-hours support.
- Professional: $399/month — up to 20 active units, 3 dispatch stations, live GPS map, hospital diversion board, ePCR integration, encrypted messaging, priority support.
- Enterprise: Custom pricing — unlimited units and stations, full command center, agency referral portal, custom API, dedicated account manager, HIPAA BAA included, white-label option, on-site training.
- All tiers include a 14-day free trial with full feature access and no credit card required.
- Optional add-ons: additional units ($29/month per unit), extra dispatch stations ($79/month per station), fleet GPS tracking ($99/month flat), advanced analytics ($149/month flat), API access ($199/month flat).