ERN

ERN

Emergency Response Network

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HIPAA Notice: This system contains Protected Health Information. Access is restricted to authorized personnel. All sessions are logged and audited.

ERN · Emergency Response Network · Authorized Personnel Only

01 //Mission Brief
Compliance First

Built Around HIPAA

Every layer of ERN is engineered to meet 45 CFR §164 requirements. AES-256 encryption, automatic audit trails, PHI access controls, session timeouts, and BAA support are built in — not bolted on.

  • AES-256 PHI Encryption
  • Automatic Audit Logging
  • Role-Based Access Control
  • BAA Available
Command Ready

Real-Time Dispatch & CAD

Live incident board, multi-unit dispatch, ICS-compliant priority triage, and AVL fleet tracking — all in one command interface. Built for the speed of EMS operations.

  • Live Incident Board
  • Multi-Unit Dispatch
  • AVL Fleet Tracking
  • ICS/NIMS Compliant
Field Ready

NEMSIS v3.5 ePCR

NEMSIS v3.5-aligned electronic patient care reports with photo capture, vitals tables, medication logging, and one-tap HIPAA-locked submission. Works on any device, any browser.

  • NEMSIS v3.5 Aligned
  • Photo Capture & PHI Tagging
  • Vitals & Medication Logs
  • State DOH Export Ready
99.99%Platform Uptime SLA
<12msAvg Response Time
256-bitAES Encryption (HIPAA)
50 STATESNationwide Coverage
02 //The Arsenal

Built for EMS Operations

Every module engineered for the demands of emergency medical services. Built for speed, compliance, and command-level visibility.

Command Center

Real-time unit tracking, live dispatch feed, and incident monitoring across your entire fleet.

ePCR System

Field-ready electronic patient care reports with photo capture, vitals tables, and HIPAA-locked submissions.

HIPAA Compliance

AES-256 encryption, session timeouts, audit logging, and PHI access controls built into every layer.

CAD Dispatch

Computer-aided dispatch with priority queuing, unit assignment, and real-time status updates.

Hospital Network

Live hospital capacity, diversion status, and ETA coordination for seamless patient handoffs.

Analytics & Reports

Response time analytics, incident trends, and compliance reporting for agency leadership.

03 //Platform

Full-Spectrum EMS Platform

Every capability your agency needs — compliance, operations, fleet, communications, and beyond.

Compliance

HIPAA Compliant

PHI protected under 45 CFR §§164.502–164.514 with AES-256 encryption, automatic audit trails, role-based access control, and Business Associate Agreement (BAA) support.

EMS Operations

Live Incident Tracking

Real-time active incident board with EMS call routing, ICS-compliant priority triage classification, and multi-unit dispatch management per NFPA 1710/1720 standards.

Fleet

EMS Fleet GPS

Live GPS tracking for all ambulances and ALS/BLS units with real-time AVL status, route optimization, and nearest-hospital proximity routing.

Communications

Dispatch Channel

Encrypted EMS communication channel with station bulletins, CAD-style notifications, and ICS-compliant messaging across all units and command staff.

Patient Care

ePCR & Reporting

NEMSIS v3.5-aligned Electronic Patient Care Reports, REMAC-compliant documentation, CME/CEU tracking, and exportable compliance analytics for state DOH submission.

Workforce

Crew & Personnel

EMS shift scheduling, EMT/Paramedic/AEMT/CCT certification tracking, ACLS/PALS/PHTLS recertification alerts, and NYS DOH 800-sheet daily unit checklists.

Security

Access Control

Multi-tier role-based authorization with PHI minimum-necessity enforcement (45 CFR §164.514), HIPAA-compliant audit logging, and automatic session management.

Deployment

Rapid Deployment

Zero-install, browser-based platform. Field-ready on any tablet, laptop, or mobile device. Designed for ALS, BLS, CCT, IFT, volunteer, and fire-based EMS agencies.

04 //Nationwide Coverage

Available in All 50 States

ERN is available nationwide — HIPAA-compliant, adaptable to each state's DOH, REMAC, and EMS regulatory requirements.

ALAlabama
AKAlaska
AZArizona
ARArkansas
CACalifornia
COColorado
CTConnecticut
DEDelaware
FLFlorida
GAGeorgia
HIHawaii
IDIdaho
ILIllinois
INIndiana
IAIowa
KSKansas
KYKentucky
LALouisiana
MEMaine
MDMaryland
MAMassachusetts
MIMichigan
MNMinnesota
MSMississippi
MOMissouri
MTMontana
NENebraska
NVNevada
NHNew Hampshire
NJNew Jersey
NMNew Mexico
NCNorth Carolina
NDNorth Dakota
OHOhio
OKOklahoma
OROregon
PAPennsylvania
RIRhode Island
SCSouth Carolina
SDSouth Dakota
TNTennessee
TXTexas
UTUtah
VTVermont
VAVirginia
WAWashington
WVWest Virginia
WIWisconsin
WYWyoming
DCWashington DC
NYCNew York City
05 //Custom Platforms

Need a Platform Built for Your City, County, or Service?

Larger agencies, municipalities, and regional EMS authorities have unique protocols, data sovereignty requirements, and operational workflows.

EMSCommand can build a dedicated platform — co-branded or white-labeled — configured around your jurisdiction's specific needs.

Inquire About Custom Platform

Tell us about your agency's needs

06 //Deployment Ready

Deploy Your EMS Command Center

Get ERN for your EMS agency. HIPAA-compliant (45 CFR §164), NEMSIS v3.5-aligned, and ready for ALS, BLS, CCT, IFT, volunteer, and fire-based EMS agencies nationwide. A Business Associate Agreement (BAA) is available upon request.

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HIPAA CompliantInstant Deployment24/7 Support

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All EMS roles — EMT, Paramedic, Dispatcher, MVO, and more

ERN

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MCR
ERNERN

ERNCONNECT.COM

ALL SYSTEMS ONLINE
HIPAA CERTIFIED
v4.2.1 STABLE

EMS Platform

  • ePCR / NEMSIS v3.5
  • EMS Dispatch & CAD
  • ALS/BLS Fleet & AVL
  • Personnel & CME/CEU
  • QA/QI & Compliance

EMS Compliance

  • HIPAA 45 CFR §164
  • NYS DOH Part 800/80
  • NEMSIS v3.5 Aligned
  • NFPA 1710/1720
  • REMAC Protocols
  • BAA Available
  • ICS/NIMS Compliant

© 2026 METRO CARE RESPONSE / ERNCONNECT.COM — EMERGENCY RESPONSE NETWORK (ERN). ALL RIGHTS RESERVED.
This platform handles Protected Health Information (PHI) subject to HIPAA Privacy & Security Rules (45 CFR Parts 160 & 164). A Business Associate Agreement (BAA) is required for covered entities. Unauthorized disclosure of PHI is prohibited under federal law.

HIPAA 45 CFR §164NYS PART 800/80NEMSIS v3.5NFPA 1710ICS/NIMSAES-256BAA READY